CUSTOMER SERVICE COORDINATOR
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Key skills for this role
Role Overview
Customer Service Coordinator role supporting the Customer Service Department through general administration and client service.
The position is a three-month contract with possible extension to permanent employment.
The role is located at Merrithew's Scarborough facility and is currently hybrid.
This is a high-volume, multitasking position requiring flexibility, persistence, professionalism, and accuracy.
Key Skills for This Role
Full Job Posting
Position Overview
Customer Service Coordinator role supporting the Customer Service Department through general administration and client service.
The position is a three-month contract with possible extension to permanent employment.
The role is located at Merrithew's Scarborough facility and is currently hybrid.
This is a high-volume, multitasking position requiring flexibility, persistence, professionalism, and accuracy.
Compensation
- Compensation is listed as $45,000 to $47,000, with no salary cadence specified.
Major Responsibilities
- Provide primary telephone, email, and web contact coverage and distribute qualified inquiries.
- Provide backup support to Customer Care Specialists and escalate customer issues.
- Process replacement-part and spring replacement orders and follow up with customers.
- Set up customers in the CRM, enter data, take orders, and manage shipping issues.
- Register and validate warranty products and create serial numbers when required.
- Coordinate monthly meetings, prepare minutes and reports, and distribute case reporting.
- Administer returns, create RMAs, and support web customer password resets.
- Review commercial product and parts images, descriptions, and pricing on Merrithew.com quarterly.
Skills and Qualifications
- At least one year of customer service support, order entry, and administrative experience.
- Strong attention to detail, organization, communication, computer skills, and adaptability are required.
- Microsoft Word, Excel, and Outlook proficiency is essential.
- CRM experience is required; SAGE experience is preferred.
- Post-secondary education or equivalent work experience is required.
- Bilingual communication skills are mentioned, but the source text is truncated after 'Bilingual or se'.
About Merrithew
Merrithew develops mindful movement education, equipment, digital resources, and business tools.
The company supports instructors, studio owners, wellness leaders, rehabilitation centers, and fitness professionals globally.
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