Safety Agent - DoubleTree by Hilton Resort & Spa Marjan Island
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Key skills for this role
About the Role
Hilton seeks a Safety Agent for the DoubleTree by Hilton Resort & Spa Marjan Island. The role involves monitoring hotel premises, conducting security patrols, responding to emergencies, and ensuring a safe environment for guests and team members.
Key Skills for This Role
Responsibilities
- Maintain safety and security: Monitor interior and exterior hotel premises to identify and address safety hazards, security risks, threats, and undesirable conditions
- Conduct security patrols and inspections: Perform routine patrols and inspections throughout the property
- Assist with investigations: Conduct preliminary incident investigations, gather relevant information, document findings, and support management with accurate reporting
- Maintain accurate documentation: Prepare, update, and ensure the accuracy of security reports, incident records, patrol logs, and other security related documentation
- Respond to emergencies: Act promptly in response to safety hazards, fires, medical incidents, accidents, and security threats
- Ensure fire and life safety compliance: Monitor, inspect, and help maintain firefighting equipment and safety systems
- Support incident management: Assist management in handling disturbances, accidents, security incidents, and other situations
- Provide exceptional guest assistance: Respond to guest inquiries, concerns, and requests with professionalism, efficiency, and a strong commitment to guest satisfaction
- Promote health and safety standards: Follow and uphold all Occupational Health & Safety (OH&S) regulations, hotel policies, procedures, and emergency response protocols
Requirements
- Previous experience in security operations, preferably within the hospitality industry or environments with high volumes of people movement
- Current and valid qualifications in fire safety, first aid, and emergency response procedures
- Strong knowledge of safety and security practices, risk assessment, and incident management
- Excellent interpersonal and communication skills
- High standards of personal presentation and professionalism
- Experience in CCTV monitoring, access control systems, and security reporting would be an advantage
- Strong problem solving skills with the ability to remain calm and make sound decisions under pressure
- Ability to work collaboratively within a team while maintaining a guest focused approach to service
- Flexibility to adapt to changing situations and respond effectively to emergencies and operational requirements
Full Job Posting
Job Description
- A Safety Agent is responsible for monitoring hotel premises, preventing and responding to safety and security incidents, and ensuring a safe environment for Guests, Team Members, and all individuals on the property.
Responsibilities
- Maintain safety and security: Monitor interior and exterior hotel premises to identify and address safety hazards, security risks, threats, and undesirable conditions while ensuring the protection of Guests, Team Members, visitors, and hotel assets.
- Conduct security patrols and inspections: Perform routine patrols and inspections throughout the property to maintain a safe and secure environment and ensure compliance with safety standards.
- Assist with investigations: Conduct preliminary incident investigations, gather relevant information, document findings, and support management with accurate reporting and follow up actions.
- Maintain accurate documentation: Prepare, update, and ensure the accuracy of security reports, incident records, patrol logs, and other security related documentation.
- Respond to emergencies: Act promptly in response to safety hazards, fires, medical incidents, accidents, and security threats to protect people and property.
- Ensure fire and life safety compliance: Monitor, inspect, and help maintain firefighting equipment and safety systems to ensure compliance with hotel and regulatory requirements.
- Support incident management: Assist management in handling disturbances, accidents, security incidents, and other situations requiring immediate attention.
- Provide exceptional guest assistance: Respond to guest inquiries, concerns, and requests with professionalism, efficiency, and a strong commitment to guest satisfaction.
- Promote health and safety standards: Follow and uphold all Occupational Health & Safety (OH&S) regulations, hotel policies, procedures, and emergency response protocols.
Qualifications
- Previous experience in security operations, preferably within the hospitality industry or environments with high volumes of people movement.
- Current and valid qualifications in fire safety, first aid, and emergency response procedures.
- Strong knowledge of safety and security practices, risk assessment, and incident management.
- Excellent interpersonal and communication skills, with the ability to interact professionally with Guests, Team Members, contractors, and visitors.
- High standards of personal presentation and professionalism in accordance with company and brand standards.
- Experience in CCTV monitoring, access control systems, and security reporting would be an advantage.
- Strong problem solving skills with the ability to remain calm and make sound decisions under pressure.
- Ability to work collaboratively within a team while maintaining a guest focused approach to service.
- Flexibility to adapt to changing situations and respond effectively to emergencies and operational requirements.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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