RR-0203395 - Associate Manager Software Engineering
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Key skills for this role
About the Role
DXC Technology seeks an Associate Manager Software Engineering to lead L2 support for web applications, handling escalated tickets, incident management, and technical tasks. Requires strong.
Key Skills for This Role
Responsibilities
- Handle escalated tickets from Level 1 support involving functional or technical issues in web applications
- Reproduce issues in test/staging environments to identify bugs or misconfigurations
- Conduct detailed log analysis, SQL/database checks, and API validation
- Classify and prioritize incidents based on severity and business impact
- Escalate unresolved issues to Level 3 with proper documentation and root cause findings
- Collaborate with L1 and L3 teams during major incidents and post incident reviews
- Communicate with business users or clients to gather additional information when needed
- Provide workarounds or solutions while permanent fixes are being developed
- Maintain knowledge base and support documentation
- Prepare scripts or SQL queries to validate data or resolve issues
- Perform basic configuration changes or updates in non production environments
- Conduct release verification and smoke testing after deployments
Requirements
- Strong .NET, Angular and VB experience
- Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript)
- Experience with web application architectures (client/server, REST APIs)
- Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries
- Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus
- Strong analytical and problem solving skills
- Excellent communication and documentation abilities
- Ability to work independently and under pressure
Full Job Posting
Key Responsibilities
- Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
- Reproduce issues in test/staging environments to identify bugs or misconfigurations.
- Conduct detailed log analysis, SQL/database checks, and API validation.
- Classify and prioritize incidents based on severity and business impact.
- Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
- Collaborate with L1 and L3 teams during major incidents and post incident reviews.
- Communicate with business users or clients to gather additional information when needed.
- Provide workarounds or solutions while permanent fixes are being developed.
- Maintain knowledge base and support documentation.
- Prepare scripts or SQL queries to validate data or resolve issues.
- Perform basic configuration changes or updates in non production environments.
- Conduct release verification and smoke testing after deployments.
Skills & Qualifications
- Strong .NET, Angular and VB experience.
- Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript).
- Experience with web application architectures (e.g., client/server, REST APIs).
- Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
- Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
- Strong analytical and problem solving skills.
- Excellent communication and documentation abilities.
- Ability to work independently and under pressure.
- Communication: Slack, Microsoft Teams, Email.
- Code/CI: Git, Jenkins, GitHub Actions.
Work Model and Fraud Notice
- DXC Technology prioritizes in person collaboration while offering flexibility.
- Recruitment fraud: DXC does not make offers via social media or ask for money.
- More information on employment scams is available.
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