RR-0203072 - Sr Analyst III Software Engineering
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Key skills for this role
About the Role
DXC Technology is seeking a Senior Analyst III for Software Engineering to serve as a Level 2 Support Engineer for web applications. The role involves troubleshooting, diagnosing, and resolving issues, acting as an escalation point for Level 1 support, and collaborating with development, QA, and infrastructure teams.
Key Skills for This Role
Responsibilities
- Handle escalated tickets from Level 1 support involving functional or technical issues in web applications
- Reproduce issues in test/staging environments to identify bugs or misconfigurations
- Conduct detailed log analysis, SQL/database checks, and API validation
- Classify and prioritize incidents based on severity and business impact
- Escalate unresolved issues to Level 3 (development team) with proper documentation
- Collaborate with L1 and L3 teams during major incidents and post incident reviews
- Communicate with business users or clients to gather additional information
- Provide workarounds or solutions while permanent fixes are being developed
- Maintain knowledge base and support documentation
- Prepare scripts or SQL queries to validate data or resolve issues
- Perform basic configuration changes or updates in non production environments
- Conduct release verification and smoke testing after deployments
Requirements
- Strong understanding of Java, .NET, and Visual Basic
- Experience with web application architectures (e.g., client/server, REST APIs)
- Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries
- Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus
- Strong analytical and problem solving skills
- Excellent communication and documentation abilities
- Ability to work independently and under pressure
Full Job Posting
Job Summary
- The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web based software platforms.
- They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
Key Responsibilities
- Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
- Reproduce issues in test/staging environments to identify bugs or misconfigurations.
- Conduct detailed log analysis, SQL/database checks, and API validation.
- Classify and prioritize incidents based on severity and business impact.
- Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
- Collaborate with L1 and L3 teams during major incidents and post incident reviews.
- Communicate with business users or clients to gather additional information when needed.
- Provide workarounds or solutions while permanent fixes are being developed.
- Maintain knowledge base and support documentation.
- Prepare scripts or SQL queries to validate data or resolve issues.
- Perform basic configuration changes or updates in non production environments.
- Conduct release verification and smoke testing after deployments.
Skills & Qualifications
- Strong understanding of various technologies (Java, .NET and Visual Basic).
- Experience with web application architectures (e.g., client/server, REST APIs).
- Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
- Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
- Strong analytical and problem solving skills.
- Excellent communication and documentation abilities.
- Ability to work independently and under pressure.
Work Model
- Our work model prioritizes in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
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