Room Controller ( Saudi Only)
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Key skills for this role
About the Role
Mövenpick Hotels & Resorts is seeking a Room Controller to oversee daily room assignments, coordinate with front office and housekeeping, and optimize occupancy. The role requires managing guest preferences, VIPs, and room changes to ensure a seamless guest experience.
Key Skills for This Role
Responsibilities
- Oversee daily room assignments to meet guest preferences and maximize occupancy
- Coordinate with Front Office, Guest Relations, and Reservations for VIPs and upgrades
- Collaborate with Housekeeping to track room status and ensure timely check ins
- Monitor room availability and optimize occupancy with Revenue and Front Office
- Fulfill guest requests for connecting rooms, bed types, and amenities
- Prepare room assignments in advance, prioritizing VIPs and suite bookings
- Handle emergency room relocations and maintenance related reassignments
Requirements
- Experience in hotel room assignment or front office operations
- Strong organizational and communication skills
- Ability to handle VIP and special requests
Full Job Posting
Company Overview
- Join a hotel that is a member of the Accor network, with over 45 brands, 5,500 hotels, and 10,000 restaurants.
- We believe in you and offer opportunities for development and advancement.
- Together, we embody the vision of responsible hospitality.
Job Description
- Oversee daily room assignments, ensuring guest preferences are met while balancing operational needs and maximizing occupancy.
- Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
- Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check ins.
- Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk ins and last minute changes.
- Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently.
- Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.
- Handle emergency room relocations and maintenance related reassignments, ensuring guest communication and alternative arrangements.
Additional Information
- Your team and working environment: In 1 2 sentences, introduce the team, property or office environment in a way that reflects the culture.
- Note: Customization may be included for any specific local or legislative requirements, such as work permits.
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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