Room Controller ( Saudi Only)
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Key skills for this role
About the Role
Mövenpick Hotels & Resorts in Riyadh seeks a Room Controller to oversee daily room assignments, coordinate with front office and housekeeping, and optimize occupancy. The role requires managing VIPs, room changes, and guest requests to ensure a seamless experience.
Key Skills for This Role
Responsibilities
- Oversee daily room assignments, ensuring guest preferences are met while balancing operational needs and maximizing occupancy
- Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities
- Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check ins
- Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk ins and last minute changes
- Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption
- Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings
- Handle emergency room relocations and maintenance related reassignments, ensuring guest communication and alternative arrangements
Requirements
- Experience in hotel room management or front office operations
- Saudi nationality (Saudi Only)
Full Job Posting
Company Description
- Join a hotel that is a member of the Accor network, with over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Job Description
- Oversee daily room assignments, ensuring guest preferences are met while balancing operational needs and maximizing occupancy.
- Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
- Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check ins.
- Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk ins and last minute changes.
- Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.
- Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.
- Handle emergency room relocations and maintenance related reassignments, ensuring guest communication and alternative arrangements.
Additional Information
- Your Team And Working Environment: In 1 2 sentences, introduce the team, property or office environment in a way that reflects the culture.
- Note: Customization may be included for any specific local or legislative requirements, such as work permits.
- Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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