Room Controller
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Key skills for this role
About the Role
Oversee daily room assignments, coordinate with teams for guest preferences, optimize occupancy, and manage room changes efficiently.
Key Skills for This Role
Responsibilities
- Oversee daily room assignments, ensuring guest preferences are met while balancing operational needs and maximizing occupancy
- Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities
- Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check ins
- Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk ins and last minute changes
- Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently
- Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings
- Handle emergency room relocations and maintenance related reassignments, ensuring guest communication and alternative arrangements
Requirements
- Experience in hotel room management or front office operations
- Strong organizational and coordination skills
- Ability to handle VIPs and special requests
- Knowledge of property management systems
Full Job Posting
Job Description
- Oversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy
- Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities
- Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check ins
- Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk ins and last minute changes
- Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption
- Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings
- Handle emergency room relocations and maintenance related reassignments, ensuring guest communication and alternative arrangements
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