Road Customer Service Operations Associate
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Key skills for this role
About the Role
Hellmann Worldwide Logistics is seeking a Road Customer Service Operations Associate to manage accounts operationally and commercially. Responsibilities include developing customer relationships, ensuring KPI compliance, and coordinating with stakeholders.
Key Skills for This Role
Responsibilities
- Manage accounts operationally as per customer service QMS procedures depending on shipment mode
- Develop strong relationships with customers based on trust, honesty and mutual respect
- Ensure all customer requirements are followed with high diligence and KPIs are met
- Ensure all customer data, tariffs, and SOPs are duly filed and updated/valid
- Provide innovative and workable solutions to issues
- Have regular monthly/quarterly meetings with customers and ensure close follow up on action points
- Contribute towards departmental goals and achieve individual KPIs
- Represent the company professionally in accordance with local legislation and company policies
- Drive and push the CIP development
- Act as a backup in any team member's absence
- Handle any other tasks as assigned by the manager
Requirements
- Bachelor's degree
- Prior experience working in customer service department, handling logistics accounts
- Freight knowledge
- Knowledge of customs clearance process within the freezone
- Proficient in Microsoft Office applications
- Excellent communication skills
Full Job Posting
About Us
- Hellmann Worldwide Logistics is a global logistics company with around 10,000 employees in over 200 locations worldwide.
- Our culture is based on four values: Caring, Entrepreneurial, Forward Thinking and Reliable.
About The Job
- Responsible to handle accounts as assigned by the Customer Service Manager.
- Manage accounts operationally as per customer service QMS procedures depending on shipment mode.
- Commercially responsible for development and retention of the account.
- Develop strong relationships with customers based on trust, honesty and mutual respect.
- Ensure all customer requirements are followed with high diligence and KPIs are met.
- Ensure all customer data, tariffs, and SOPs are duly filed and updated/valid.
- Provide innovative and workable solutions to issues.
- Have regular monthly/quarterly meetings with customers and ensure close follow up on action points.
- Contribute towards departmental goals and achieving individual KPIs.
- Represent the company professionally in accordance with local legislation and company policies.
- Drive and push the CIP development.
- Act as a backup in any team member's absence.
About You
- Secondary: Bachelor’s degree.
- Experience: Prior experience working in customer service department, handling logistics accounts, Freight knowledge.
- Knowledge of customs clearance process within the freezone is mandatory.
- Professional: Proficient in Microsoft Office applications.
- Others: Excellent communication skills.
About Our Benefits
- A strong Team Spirit and a lot of fun together.
- A safe, multi cultural and inclusive environment.
- Individual opportunities for growth and development.
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