Rider Operations Coordinator
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Key skills for this role
About the Role
Optimize delivery routes, manage rider issues, onboard new riders, and monitor performance metrics for operational efficiency and customer service.
Key Skills for This Role
Responsibilities
- Optimize delivery routes and schedules to maximize efficiency and minimize rider downtime.
- Manage and resolve rider related issues, including dispatch challenges, performance feedback, and safety concerns.
- Onboard and train new riders, ensuring they understand operational procedures, app usage, and company policies.
- Monitor rider performance metrics and provide constructive coaching to improve service quality and delivery times.
Requirements
- Experience in dispatch or logistics coordination
- Ability to optimize delivery routes and schedules
- Strong communication and coaching skills
Full Job Posting
Responsibilities
- Optimize delivery routes and schedules to maximize efficiency and minimize rider downtime.
- Manage and resolve rider related issues, including dispatch challenges, performance feedback, and safety concerns.
- Onboard and train new riders, ensuring they understand operational procedures, app usage, and company policies.
- Monitor rider performance metrics and provide constructive coaching to improve service quality and delivery times.
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