Retail Specialist
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Key skills for this role
About the Role
ACCEL HUMAN RESOURCE CONSULTANTS is seeking a senior Retail Specialist in Dubai to build strategic partnerships with leading retail organizations. The role involves driving adoption of promotional and loyalty solutions, managing the partnership lifecycle, and conducting business analysis.
Key Skills for This Role
Responsibilities
- Develop and acquire new retail partnerships with leading brands and retail groups
- Identify opportunities across multiple sectors including supermarkets, beauty, petrol stations, electronics, pharmacy, and sports & lifestyle retail
- Build strong relationships with key stakeholders across loyalty, marketing, digital transformation, and operations teams
- Understand retailer challenges and recommend solutions to improve customer acquisition, engagement, basket value, promotional performance, and retention
- Manage the complete partnership lifecycle from initial discussions to contract signing and implementation
- Coordinate with internal and external teams for smooth project execution and platform integration
- Conduct business analysis to understand existing promotional processes and identify improvement areas
- Lead project planning, define milestones, track progress, and resolve operational challenges
- Maintain strong partner relationships through regular business reviews, reporting, workshops, and strategic recommendations
- Represent the organization at industry events, retail forums, and networking platforms
Requirements
- 5–8 years of experience in retail partnerships, modern trade, key account management, business development, or strategic sales
- Strong understanding of retail operations and customer engagement models
- Experience working with large retail organizations is preferred
- Proven ability to build relationships with senior stakeholders and decision makers
- Strong consultative selling and negotiation skills
- Good understanding of retail technology solutions, loyalty programs, CRM platforms, e commerce ecosystem, and digital transformation initiatives
Full Job Posting
Role Overview
- Senior individual contributor role responsible for building and expanding strategic partnerships with leading retail organizations.
- Acts as a trusted business consultant to retail partners by understanding their objectives, challenges, customer engagement strategies, and growth opportunities.
- Responsible for driving adoption of innovative promotional, loyalty, and customer engagement solutions.
Key Responsibilities
- Develop and acquire new retail partnerships with leading brands and retail groups.
- Identify opportunities across multiple sectors, including: Supermarkets & Hypermarkets, Beauty & Cosmetics, Petrol Stations, Electronics, Pharmacy, Sports & Lifestyle Retail.
- Build strong relationships with key stakeholders across: Loyalty & CRM Teams, Marketing Teams, Digital Transformation Teams, Operations & Business Teams.
- Understand retailer challenges and recommend solutions to improve: Customer acquisition, Customer engagement, Basket value, Promotional performance, Customer retention.
- Manage the complete partnership lifecycle, from initial discussions and contract signing to successful implementation.
- Coordinate with internal and external teams for smooth project execution and platform integration.
- Conduct business analysis to understand existing promotional processes and identify improvement areas.
- Lead project planning, define milestones, track progress, and resolve operational challenges.
- Maintain strong partner relationships through regular business reviews, reporting, workshops, and strategic recommendations.
- Represent the organization at industry events, retail forums, and networking platforms.
Candidate Profile
- 5–8 years of experience in retail partnerships, modern trade, key account management, business development, or strategic sales.
- Strong understanding of retail operations and customer engagement models.
- Experience working with large retail organizations is preferred.
- Proven ability to build relationships with senior stakeholders and decision makers.
- Strong consultative selling and negotiation skills.
- Good understanding of: Retail technology solutions, Loyalty programs, CRM platforms, E commerce ecosystem, Digital transformation initiatives.
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