Retail Relations Officer
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Key skills for this role
About the Role
Madre Integrated Engineering seeks a Retail Relations Officer to support stakeholder engagement, retail partner relations, and administrative operations. The role requires a marketing background, strong communication skills, and experience in retail relations or customer engagement.
Key Skills for This Role
Responsibilities
- Build and maintain positive relationships with retail tenants, partners, and stakeholders
- Act as the primary point of contact for retail related inquiries and communications
- Coordinate with retail partners to ensure smooth day to day operations and issue resolution
- Support customer engagement initiatives, promotional campaigns, and marketing activities
- Gather feedback from retailers and customers and provide recommendations for service improvements
- Assist in organizing events, activations, and retail engagement programs
- Prepare reports, presentations, and updates related to retail operations and stakeholder engagement
- Provide comprehensive administrative and secretarial support to management and project teams
- Manage calendars, appointments, meetings, and travel arrangements as required
- Prepare correspondence, meeting minutes, reports, and official documents
- Maintain accurate records, filing systems, and project documentation
- Coordinate internal and external communications professionally and efficiently
Requirements
- Bachelor's Degree or Diploma in Marketing, Business Administration, Communications, or related field
- Minimum 3 years of experience in secretarial, administrative, retail relations, customer engagement, or similar roles
- Strong marketing background with experience supporting customer focused initiatives
- Prior experience working on large scale projects in Qatar and/or multinational organizations
- Excellent communication, interpersonal, and stakeholder management skills
- Fluent in Arabic and English (written and spoken)
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Professional appearance, positive attitude, and customer oriented approach
- Ability to work independently and manage multiple priorities effectively
- Valid Qatar Resident Permit (RP)
Full Job Posting
Overview
- We are seeking a highly professional and customer focused Retail Relations & Administrative Coordinator to support stakeholder engagement, retail partner relations, and administrative operations.
- The ideal candidate will possess a strong marketing background, excellent communication skills, and proven experience in retail relations, customer engagement, or similar functions.
- This role requires a proactive individual capable of maintaining strong relationships with retail partners while providing efficient administrative and secretarial support within a fast paced project environment.
Key Responsibilities
- Build and maintain positive relationships with retail tenants, partners, and stakeholders.
- Act as the primary point of contact for retail related inquiries and communications.
- Coordinate with retail partners to ensure smooth day to day operations and issue resolution.
- Support customer engagement initiatives, promotional campaigns, and marketing activities.
- Gather feedback from retailers and customers and provide recommendations for service improvements.
- Assist in organizing events, activations, and retail engagement programs.
- Prepare reports, presentations, and updates related to retail operations and stakeholder engagement.
- Provide comprehensive administrative and secretarial support to management and project teams.
- Manage calendars, appointments, meetings, and travel arrangements as required.
- Prepare correspondence, meeting minutes, reports, and official documents.
- Maintain accurate records, filing systems, and project documentation.
- Coordinate internal and external communications professionally and efficiently.
Requirements
- Bachelor's Degree or Diploma in Marketing, Business Administration, Communications, or a related field.
- Minimum 3 years of experience in secretarial, administrative, retail relations, customer engagement, or similar roles.
- Strong marketing background with experience supporting customer focused initiatives.
- Prior experience working on large scale projects in Qatar and/or multinational organizations is essential.
- Excellent communication, interpersonal, and stakeholder management skills.
- Fluent in Arabic and English (written and spoken).
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Professional appearance, positive attitude, and customer oriented approach.
- Ability to work independently and manage multiple priorities effectively.
- Valid Qatar Resident Permit (RP).
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