Retail Management Specialist
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Key skills for this role
About the Role
A confidential museum in Abu Dhabi seeks a Retail Management Specialist to oversee daily retail operations, merchandising, and product development. The role requires 5+ years of retail management experience, preferably in cultural institutions, and a bachelor's degree in a related field.
Key Skills for This Role
Responsibilities
- Oversee daily retail operations within the museum shop and temporary pop up activations
- Ensure customer service excellence and smooth transaction processes
- Monitor inventory, stock levels, and procurement processes in collaboration with suppliers
- Support the development of retail product lines inspired by Museum’s collections and brand
- Ensure effective merchandising displays that enhance storytelling and maximize sales
- Monitor sales performance against targets and contribute ideas for promotional campaigns
- Ensure retail operations comply with museum standards, financial procedures, and health and safety regulations
- Provide training and guidance to shop staff and temporary staff during peak seasons or events
- Coordinate with F&B and Events teams to align retail offerings with wider museum activities
- Liaise with suppliers, designers, and local artisans to source products aligned with Museum’s values
Requirements
- Bachelor's degree in Business Administration, Retail Management, Marketing, or related field
- 5+ years of experience in retail management, preferably within cultural institutions, museums, or high profile retail environments
- Proven track record of managing retail operations, merchandising, and customer service
- Experience with POS systems and retail analytics
- Strong organizational and operational management skills
- Excellent communication and interpersonal skills
- Commercial awareness with ability to balance profitability and visitor experience
- Proficiency in English required; knowledge of Arabic is an advantage
Full Job Posting
Job Description
- Job Title: Retail Management Specialist
- Role Purpose: Supports the operation and development of Museum’s retail outlets, ensuring they deliver a world class visitor experience and reflect the museum’s identity and mission.
Key Responsibilities
- Retail Operations: Oversee daily retail operations within the museum shop and temporary pop up activations. Ensure customer service excellence and smooth transaction processes. Monitor inventory, stock levels, and procurement processes in collaboration with suppliers.
- Merchandising & Product Development: Support the development of retail product lines inspired by Museum’s collections and brand. Ensure effective merchandising displays that enhance storytelling and maximize sales. Work with the retail strategy team to evaluate product performance and recommend adju
- Sales & Revenue Growth: Monitor sales performance against targets and contribute ideas for promotional campaigns. Support the implementation of cross selling initiatives with exhibitions, events, and memberships. Ensure pricing strategies align with market research and institutional objectives.
- Quality & Standards: Ensure retail operations comply with museum standards, financial procedures, and health and safety regulations. Provide training and guidance to shop staff and temporary staff during peak seasons or events. Conduct regular audits of stock control and customer service standards.
- Collaboration & Partnerships: Coordinate with F&B and Events teams to align retail offerings with wider museum activities. Liaise with suppliers, designers, and local artisans to source products aligned with Museum’s values, including sustainability. Work closely with the Marketing and Communication
Experience & Qualifications
- Education: Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field.
- Experience: 5+ years of experience in retail management, preferably within cultural institutions, museums, or high profile retail environments. Proven track record of managing retail operations, merchandising, and customer service. Experience with POS systems and retail analytics.
- Skills: Strong organizational and operational management skills. Excellent communication and interpersonal skills. Commercial awareness with ability to balance profitability and visitor experience. Proficiency in English required; knowledge of Arabic is an advantage.
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