Retail Experience Lead
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Key skills for this role
About the Role
FIKA Company seeks a Retail Experience Lead to oversee daily operations and supervise staff during shifts at a cannabis retail store in Toronto. The role involves opening/closing duties, cash management, and ensuring high customer service standards.
Key Skills for This Role
Responsibilities
- Open and close retail store, including activating and deactivating alarms
- Greet and assist customers in a manner that models exemplary conduct
- Assist with team member onboarding, training, and continuous education
- Maintain a full understanding of departmental policies, procedures, and regulations
- Ensure all customer complaints are addressed and handled professionally
Requirements
- 2 years of experience in the retail industry
- High school diploma or GED
- Experience in all aspects of customer service
- Clear criminal record
- Provincial Cannabis Certification
Full Job Posting
About Us
- FIKA is a lifestyle brand redefining cannabis retail with over 200+ stores across Canada.
Job Overview
- The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Job Duties
- Open and Close retail store.
- Greet and assist customers.
- Provide high level of customer service.
- Assist with team member onboarding and training.
- Build team commitment to high standards.
- Maintain understanding of policies and procedures.
- Ensure customer complaints are handled professionally.
- Assist with implementation of sales strategies.
- Communicate changes in policy and procedures.
- Escalate team member issues to manager.
- Act as steward of education and compliance.
Core Competencies and Requirements
- Strong knowledge of retail sales principles.
- Strong work ethic and positive team attitude.
- Ability to guide, educate and motivate employees.
- Strong customer service and troubleshooting skills.
- Strong communication skills.
- Familiarity with security alarm systems.
- Ability to learn sales software quickly.
- Proven data entry skills.
- Exceptional conflict resolution skills.
- Excellent organizational and time management skills.
- Experience with cash management.
Education, Training & Experience
- 2 years of experience in the retail industry.
- High school diploma or GED required.
- Experience in all aspects of customer service.
- Clear criminal record.
- Provincial Cannabis Certification.
Why you'll love working here
- Opportunity to work with a best in class team.
- Internal advancement opportunities.
- Wellness program including mental health resources.
- Access to internal learning & development programs.
- Team member discount and other perks.
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