Retail Experience Lead- Granville
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Key skills for this role
About the Role
FIKA Company is looking for a Retail Experience Lead to oversee daily operations, supervise staff, and maintain store standards at a cannabis retail location. Requires 2 years retail experience and strong customer service skills.
Key Skills for This Role
Responsibilities
- Open and Close retail store, including activating and deactivating alarms
- Greet and assist customers in a manner that models exemplary conduct to other staff
- Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales
- Assist with team member onboarding, training, and continuous education
- Build team commitment to high standards of service, exceeding Customer expectations and leading by example
- Maintain a full understanding and reinforce departmental policies, procedures, and regulations
- Ensure all customer complaints are addressed and handled professionally
- Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer
- Where necessary, identify and suggest technology solutions to meet evolving customer needs
- Escalate team member issues to direct manager
- Act as a steward of education and compliance
Requirements
- 2 years of experience in the retail industry
- High school diploma or GED required
- Experience in all aspects of customer service
- Clear criminal record
- Provincial Cannabis Certification
- Strong knowledge of retail sales principles, methods, practices, and techniques
- Strong work ethic and positive team attitude
- Ability to guide, educate and motivate employees
- Strong communication skills (verbal & written)
- Familiarity with security alarm systems – enabling and disabling
- Ability to learn and adapt to sales software quickly
- Proven data entry, data editing and typing skills
Full Job Posting
About Us
- Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District.
- The FIKA Company is the home of 20+ Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon.
- At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments.
Job Overview
- The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
- The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members.
- All Retail Experience Leads are expected to be stewards of compliance and education leading by example.
Job Duties
- Open and Close retail store, including activating and deactivating alarms.
- Greet and assist customers in a manner that models exemplary conduct to other staff.
- Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
- Assist with team member onboarding, training, and continuous education.
- Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
- Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
- Ensure all customer complaints are addressed and handled professionally.
- Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
- Where necessary, identify and suggest technology solutions to meet evolving customer needs.
- Escalate team member issues to direct manager.
- Act as a steward of education and compliance.
Education, Training & Experience
- 2 years of experience in the retail industry.
- High school diploma or GED required.
- Experience in all aspects of customer service.
- Clear criminal record.
- Provincial Cannabis Certification.
Why you’ll love working here
- Opportunity to work with a best in class team.
- Internal advancement opportunities.
- Wellness program including access to mental health resources.
- Access to internal learning & development programs.
- Team member discount and access to other perks like Perkopolis, Goodlife and many more!
Working Conditions
- Manual dexterity required to use desktop computer and peripherals.
- Ability to stand for long periods of time.
- Ability to lift 25 pounds.
- Overtime as required.
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