Restoration Project Leader

• Be the first point of contact with the homeowner after a disaster (fire, flood, etc.)
• Communicate and coordinate with insurance adjusters and company partners
• Complete site documentation (e.g., photos, R24, Docusketch) and submit files to internal departments
• Send scope information and job details to the Estimating Department
• Ensure smooth hand-offs to mitigation, contents, and reconstruction teams
• Keep homeowners informed throughout the entire process
• Follow up with departments to keep jobs on track and ensure timelines are met
• Participate in a rotating on-call schedule to respond to after-hours emergencies
• Ensure customer satisfaction and professional file closure
• A natural communicator who’s calm under pressure
• Detail-oriented and organized—you never miss a step
• Comfortable in homes with damage, including after hours when on call
• Able to manage multiple files, tasks, and conversations at once
• A driver of action—able to follow up, push teams, and meet timelines
• Valid driver’s license
• Project management experience (Restoration, insurance, or construction a strong asset)
• Experience with documentation and reporting tools (R24, Docusketch, CRMs, etc.)
• Comfortable using mobile apps, cloud-based systems, and email daily
• Willingness to participate in an on-call rotation
• Competitive salary + on-call compensation and bonus opportunities
• Company vehicle provided during business hours and while on call
• Health benefits after probation
• Paid training & certifications
• A chance to make a real difference in people’s lives

Les avantages potentiels peuvent inclure :