Compliance Coordinator

Review restoration files to ensure all required notes, photographs, reports, estimates, authorizations, and supporting documents are complete and uploaded.

Monitor insurance company requirements, deadlines, service standards, and file compliance.

Review and respond to adjuster notes in collaboration with the appropriate project manager.

Identify missing information and follow up with project managers, technicians, estimators, clients, subcontractors, and insurance representatives.

Maintain detailed follow-up lists and escalate urgent or outstanding matters.

Assist with quality-control reviews before files, reports, and estimates are submitted.

Support project managers with scheduling, documentation, client follow-ups, work authorizations, completion certificates, quotations, and subcontractor reports.

Help ensure estimators and other team members have the information needed to complete their work.

Answer incoming calls, schedule appointments, monitor shared inboxes, welcome visitors, and provide general administrative support.

Communicate delays, client concerns, and file-related issues to the appropriate team members.

Take initiative to identify problems before they affect the client, project, or company performance.

Adapt to changing priorities and assist the team during busy periods.

Fully bilingual in French and English , written and spoken.

Valid driver’s license.

Exceptional attention to detail and strong organizational skills.

Excellent written and verbal communication.

Ability to manage multiple files, deadlines, and priorities.

Comfortable asking questions and following up persistently when information is missing.

Professional, dependable, resourceful, and solution-oriented.