Restaurant Supervisor/Manager

Position Overview

Restaurant Operations

• Oversee daily restaurant operations and ensure smooth, efficient, and professional service.
• Lead, supervise, and motivate the front-of-house team to maintain high service standards.
• Deliver an exceptional guest experience and build strong customer relationships.
• Manage staff scheduling, shift allocation, daily briefings, and team coordination.
• Support recruitment, onboarding, training, coaching, and performance management.

Performance and Compliance

• Monitor sales, labor costs, stock levels, and other operational KPIs.
• Ensure high standards of food service, cleanliness, presentation, and restaurant atmosphere.
• Manage inventory, ordering, stock control, and waste reduction where required.
• Ensure compliance with food safety, health and safety, licensing, and company policies.
• Assist senior management in achieving sales, profitability, and business objectives.

Guest Service and Improvement

• Handle guest enquiries, feedback, and complaints professionally and effectively.
• Support VIP guests, private dining, events, and special occasions.
• Identify opportunities to improve service quality, sales performance, and operational efficiency.
• Lead by example and create a positive, professional, team-oriented working environment.

Requirements and Qualifications

• Previous experience as a Restaurant Supervisor, Assistant Manager, Restaurant Manager, or in a similar hospitality leadership role.
• Proven experience leading and motivating a team in a busy restaurant environment.
• Strong knowledge of restaurant operations and high standards of guest service.
• Excellent communication, interpersonal, problem-solving, organizational, and multitasking skills.
• Commercial awareness of sales, labor, stock, and cost control.
• Confidence handling guest complaints and resolving operational issues.
• Fluent English is required.

Schedule Requirements

• Flexible availability to work evenings, weekends, and public holidays as required.

Preferred Experience

• Experience in fine dining, luxury hospitality, or high-end restaurants would be an advantage.