Restaurant Supervisor
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Key skills for this role
About the Role
The Restaurant Supervisor leads the front-of-house team, ensuring smooth daily operations and exceptional guest service. Responsibilities include supervising staff, handling inquiries, managing stock, and ensuring compliance with hygiene standards.
Key Skills for This Role
Responsibilities
- Supervise the FOH team to ensure professional, friendly, and efficient service
- Handle guest inquiries and complaints, resolving issues immediately
- Lead, mentor, and train new FOH team members on service standards and POS operation
- Conduct weekly and monthly stock takes for beverages, disposables, and service items
- Submit daily sales reports and assist with cash and POS reconciliation
- Enforce hygiene, grooming, and uniform standards among FOH staff
Requirements
- Experience in supervising front of house teams
- Knowledge of stock management and ordering procedures
- Ability to handle guest inquiries and complaints professionally
- Familiarity with HACCP and health safety regulations
Full Job Posting
Role Overview
- The Restaurant Supervisor is responsible for leading the front of house team, ensuring smooth daily operations, and delivering an exceptional guest experience.
Key Responsibilities
- Supervise the FOH team to ensure guests receive professional, friendly, and efficient service.
- Handle all guest inquiries and complaints personally, ensuring issues are resolved immediately and professionally.
- Ensure the restaurant environment is welcoming, clean, and organized at all times.
- Lead, mentor, and train new FOH team members on service standards, menu knowledge, POS operation, and hygiene.
- Conduct daily briefings and follow up on team tasks to ensure accountability and quality.
- Motivate the team to maintain high service standards during all shifts.
- Prepare and manage the FOH duty schedule, ensuring adequate staffing for all shifts.
- Conduct weekly and monthly stock takes for beverages, disposables, and service items.
- Place stock orders as required, ensuring accuracy and compliance with restaurant needs.
- Monitor stock usage, wastage, and shortages, reporting findings to the Cluster Restaurant Manager.
- Submit daily sales reports and assist with cash and POS reconciliation.
- Ensure FOH stations, service areas, and beverage counters are properly set up and maintained.
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