Restaurant Supervisor
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Key skills for this role
About the Role
We are seeking a Restaurant Supervisor to lead the front-of-house team at a premium restaurant in Dubai. The role involves supervising service, managing stock, handling guest inquiries, and ensuring compliance with hygiene standards.
Key Skills for This Role
Responsibilities
- Supervise the FOH team to ensure guests receive professional, friendly, and efficient service
- Handle all guest inquiries and complaints personally, ensuring issues are resolved immediately and professionally
- Ensure the restaurant environment is welcoming, clean, and organized at all times
- Lead, mentor, and train new FOH team members on service standards, menu knowledge, POS operation, and hygiene
- Conduct daily briefings and follow up on team tasks to ensure accountability and quality
- Prepare and manage the FOH duty schedule, ensuring adequate staffing for all shifts
- Conduct weekly and monthly stock takes for beverages, disposables, and service items
- Place stock orders as required, ensuring accuracy and compliance with restaurant needs
- Submit daily sales reports and assist with cash and POS reconciliation
- Enforce hygiene, grooming, and uniform standards among FOH staff
Requirements
- 3–5 years of experience in a supervisory role in a premium restaurant or café
- Strong leadership and communication skills, with a hands on approach to team management
- Knowledge of stock management, ordering procedures, and reporting
- Organized, detail oriented, and able to multitask in a fast paced environment
- Positive, professional, and guest focused attitude
- Proficient in POS systems and basic computer applications
Full Job Posting
Overview
- The Restaurant Supervisor is responsible for leading the front of house team, ensuring smooth daily operations, and delivering an exceptional guest experience.
Key Responsibilities Guest Service
- Supervise the FOH team to ensure guests receive professional, friendly, and efficient service.
- Handle all guest inquiries and complaints personally, ensuring issues are resolved immediately and professionally.
- Ensure the restaurant environment is welcoming, clean, and organized at all times.
Team Supervision & Training
- Lead, mentor, and train new FOH team members on service standards, menu knowledge, POS operation, and hygiene.
- Conduct daily briefings and follow up on team tasks to ensure accountability and quality.
- Motivate the team to maintain high service standards during all shifts.
- Prepare and manage the FOH duty schedule, ensuring adequate staffing for all shifts.
Stock Management & Ordering
- Conduct weekly and monthly stock takes for beverages, disposables, and service items.
- Place stock orders as required, ensuring accuracy and compliance with restaurant needs.
- Monitor stock usage, wastage, and shortages, reporting findings to the Cluster Restaurant Manager.
Reporting & Operational Support
- Submit daily sales reports and assist with cash and POS reconciliation.
- Ensure FOH stations, service areas, and beverage counters are properly set up and maintained.
- Oversee service flow and team allocation during shifts to optimize efficiency.
Compliance & Standards
- Enforce hygiene, grooming, and uniform standards among FOH staff.
- Ensure compliance with HACCP and Dubai Municipality health and safety regulations.
- Report operational or maintenance issues promptly for resolution.
Requirements
- 3–5 years of experience in a supervisory role in a premium restaurant or café.
- Strong leadership and communication skills, with a hands on approach to team management.
- Knowledge of stock management, ordering procedures, and reporting.
- Organized, detail oriented, and able to multitask in a fast paced environment.
- Positive, professional, and guest focused attitude.
- Proficient in POS systems and basic computer applications.
Benefits
- Competitive Salary: Based on experience and role responsibilities.
- Club Access: Full access to SEVEN Wellness Club facilities.
- F&B Discount: 50% off all in house food and beverage items at The Dose Kitchen.
- Career Growth: Opportunities to grow across SEVEN’s expanding group of brands.
- Supportive Culture: A team oriented environment that values initiative, professionalism, and well being.
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