Customer Relations Officer (Emiratization)
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Key skills for this role
About the Role
SEVEN is seeking a Customer Relations Officer to deliver exceptional service to club members. The role involves handling inquiries, resolving complaints, promoting premium services, and supporting member retention.
Key Skills for This Role
Responsibilities
- Serve as primary point of contact for club members, addressing inquiries and feedback
- Promote membership upgrades, class bookings, and premium services
- Handle member complaints and resolve issues promptly
- Assist with member onboarding, renewals, cancellations, and account management
- Conduct facility tours for prospective members
Requirements
- Experience in customer service or relationship management
- Strong communication and interpersonal skills
- Ability to handle complaints and resolve issues
Full Job Posting
Role Overview
- The Customer Relationship Officer (CRO) ensures a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services.
Key Responsibilities
- Serve as primary point of contact for club members, addressing questions, concerns, and feedback
- Greet members warmly and provide personalized assistance
- Actively promote membership upgrades, class bookings, and premium services
- Handle member complaints and resolve issues promptly
- Assist with member onboarding, renewals, cancellations, and account management
- Maintain accurate member records in the system
- Work closely with other departments to coordinate member services
- Support marketing initiatives by promoting events, offers, and programs
- Conduct guided tours for prospective members
- Build strong relationships with members to ensure high engagement and retention
- Identify at risk members and implement strategies to enhance their experience
Qualifications
- Experience in customer service or relationship management
- Strong communication and interpersonal skills
- Ability to handle complaints and resolve issues
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