Restaurant Supervisor
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Key skills for this role
About the Role
Radisson Hotel Group is seeking a Restaurant Supervisor to oversee daily outlet operations, lead and develop team members, and ensure exceptional guest service. The ideal candidate has 2-3 years of supervisory experience in a restaurant or hospitality environment, preferably in a 4- or 5-star hotel.
Key Skills for This Role
Responsibilities
- Supervise daily outlet operations and ensure exceptional guest service standards
- Lead, motivate, and develop team members to create a positive work environment
- Assist the Outlet Manager in managing restaurant and bar operations efficiently
- Handle guest inquiries, complaints, and special requests professionally
- Ensure compliance with company service standards, policies, and health & safety regulations
- Coordinate shift schedules, duty assignments, and meal breaks
- Monitor outlet cleanliness, presentation, stock levels, and equipment maintenance
- Train team members on menu knowledge, beverage offerings, and service procedures
Requirements
- Minimum 2 3 years of supervisory experience in a restaurant, bar, or hospitality environment
- Previous experience in a 4 star or 5 star hotel preferred
- Strong leadership, communication, and customer service skills
- Knowledge of food and beverage operations and service standards
Full Job Posting
Job Description
- Supervise daily outlet operations and ensure exceptional guest service standards are consistently delivered.
- Lead, motivate, and develop team members to create a positive and high performing work environment.
- Assist the Outlet Manager in managing restaurant and bar operations efficiently.
- Monitor staff performance, provide coaching, and conduct on the job training as required.
- Handle guest inquiries, complaints, and special requests professionally and promptly.
- Ensure compliance with company service standards, policies, and health & safety regulations.
- Coordinate shift schedules, duty assignments, and meal breaks according to business needs.
- Maintain excellent communication and collaboration with kitchen, bar, and other hotel departments.
- Monitor outlet cleanliness, presentation, stock levels, and equipment maintenance.
- Ensure all food and beverage products are served according to established quality standards.
- Train team members on menu knowledge, beverage offerings, service procedures, and guest engagement.
- Support labor cost control by assisting with scheduling and staffing requirements.
Qualifications
- Minimum 2–3 years of experience in a supervisory role within a restaurant, bar, or hospitality environment.
- Previous experience in a 4 star or 5 star hotel is preferred.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and problem solving abilities.
- Good knowledge of food and beverage operations, service standards, and guest relations.
- Experience in handling staff scheduling, training, and performance management.
- Familiarity with POS systems and restaurant operational procedures.
- Ability to work under pressure in a fast paced environment and manage multiple priorities.
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