Restaurant Hostess
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Key skills for this role
About the Role
Kempinski Hotels is seeking a Restaurant Hostess to serve food and beverages in the assigned outlet, providing courteous, professional, and efficient service. The role requires experience in F&B service, excellent communication skills, and the ability to work under pressure.
Key Skills for This Role
Responsibilities
- Serve food and beverages to guests in the assigned outlet, providing courteous, professional, efficient and flexible service.
- Be knowledgeable of all services and products offered by the hotel.
- Have thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet.
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Operate the existing POS system based on the trained responsibility level.
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Requirements
- Experience in an F&B service role.
- Ability to work independently, thrive under pressure in challenging circumstances, and come up with proactive, rational solutions.
- Excellent written and verbal communication skills in the local language and English.
- Additional language (Italian) – beneficial.
- Ability to operate computer and office equipment, with proficiency in Excel and Word.
Full Job Posting
Description
- The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest sat
Key Responsibilities
- Responsible to Assistant Restaurant Manager / Restaurant Manager.
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet.
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Job Requirements
- Experience in an F&B service role.
- Ability to work independently, thrive under pressure in challenging circumstances, and come up with proactive, rational solutions.
- Excellent written and verbal communication skills in the local language and English.
- Additional language (Italian) – beneficial.
- Ability to operate computer and office equipment, with proficiency in Excel and Word.
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