Restaurant Hostess
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Key skills for this role
About the Role
Trove Restaurant and Cafe LLC is hiring a Restaurant Hostess to greet guests, manage reservations, and provide excellent customer service. The role requires strong communication skills and knowledge of the menu and restaurant facilities.
Key Skills for This Role
Responsibilities
- Greet guests warmly and escort them to tables
- Manage reservations and waiting lists
- Answer telephone calls and take reservations
- Provide information about menu, promotions, and restaurant facilities
- Maintain cleanliness and orderliness in the restaurant
- Perform side work such as menu wiping and restroom checks
Requirements
- Excellent communication and interpersonal skills
- Ability to multitask in a fast paced environment
- Previous hostess or customer service experience preferred
Full Job Posting
Job Responsibilities
- Performs side works during and at the end of each shift, such as menu wiping, refilling of silver trays, cleaning high chairs, restroom check, pager inventory, arranging side stations, and updating the table map.
- Responsible for selling, developing, conducting inventory, and managing all the restaurant’s retail items.
- Provides precise information and addresses guests’ queries by establishing a strong knowledge about the facilities of the restaurant, its daily events and functions, and social events in the country.
- Maintains a complete and updated knowledge of all our foods and beverages, outlets, services, and hours of operation.
- Sustains a friendly interaction with guests along with providing useful information about the restaurant’s services and facilities.
- Demonstrates welcoming the guests with a warm and courteous greeting upon their arrival and escorting them to designated/reserved tables, and bids them farewell at the time of leaving.
- Estimates wait times to the guests and hands them pagers whenever the restaurant is full.
- Maintains a guest history record of birthdays, special occasions, preferences of regular guests.
- Monitors reservations, table allocations, waiting lists, and discounts redemptions.
- Checks reservation book on a regular basis for the next reservation.
- Ensures that standard procedures concerning billing, takeaways, discounts and promotional details, shisha rules, standard operating procedures, and outside food policies are accurately carried out.
- Presents menu to the guests while at the waiting area and explains the restaurant’s pagers’ range to them.
Job Type
- Full time
Work Location
- In person
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