Restaurant Hostess
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Key skills for this role
About the Role
eathos seeks a friendly Restaurant Hostess in Abu Dhabi to greet guests, manage reservations, and ensure a smooth dining experience. Requires excellent customer service and communication skills, with flexibility to work evenings and weekends.
Key Skills for This Role
Responsibilities
- Greet guests with a warm and friendly demeanor as they arrive at the restaurant
- Manage the seating of guests, considering reservation preferences and table availability
- Receive and manage reservations via phone, email, or in person, ensuring accurate booking information
- Provide excellent customer service by assisting guests with inquiries, offering menu recommendations, and accommodating special requests
- Maintain the cleanliness and tidiness of the waiting area and host stand
- Keep informational materials, such as menus and promotional materials, readily available for guests
- Develop a comprehensive understanding of the restaurant's menu, including all sushi dishes and other offerings
- Communicate with the service team to ensure a smooth flow of guests and efficient table turnover
- Reach out to guests with reservation reminders before their scheduled visit
- Follow up with guests after their dining experience to gather feedback and express gratitude
- Handle guest concerns or complaints with diplomacy and a customer centric approach
- Handle cash transactions for guest payments accurately and securely
Requirements
- Excellent interpersonal skills with a friendly and approachable attitude
- Strong verbal communication skills
- Ability to manage reservations and guest flow effectively in a fast paced environment
- Quick thinking and ability to handle guest concerns calmly and efficiently
- Capacity to handle multiple tasks and prioritize responsibilities effectively
- Presentable and professional appearance
- Willingness to work evenings, weekends, and holidays
- Previous experience as a hostess or in customer service preferred
Full Job Posting
Role Overview
- As a Restaurant Hostess, you will be the first point of contact for our valued guests, providing a warm and welcoming atmosphere.
- Your friendly demeanor, excellent communication skills, and attention to detail will create a positive and memorable dining experience for our customers.
- You will be responsible for greeting and seating guests, managing reservations, and assisting with various front of house tasks to ensure efficient and smooth restaurant operations.
Responsibilities
- Greet guests with a warm and friendly demeanor as they arrive at the restaurant.
- Manage the seating of guests, considering reservation preferences and table availability.
- Receive and manage reservations via phone, email, or in person, ensuring accurate booking information.
- Provide excellent customer service by assisting guests with inquiries, offering menu recommendations, and accommodating special requests.
- Maintain the cleanliness and tidiness of the waiting area and host stand.
- Keep informational materials, such as menus and promotional materials, readily available for guests.
- Develop a comprehensive understanding of the restaurant's menu, including all sushi dishes and other offerings.
- Be well informed about ingredients, preparation methods, and potential allergens to assist guests effectively.
- Communicate with the service team to ensure a smooth flow of guests and efficient table turnover.
- Coordinate with the service team to ensure that each step of the sequence is followed efficiently.
- Reach out to guests with reservation reminders before their scheduled visit.
- Follow up with guests after their dining experience to gather feedback and express gratitude for their patronage.
Qualifications
- Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
- Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
- Organizational Skills: Ability to manage reservations and guest flow effectively in a fast paced environment.
- Problem Solving: Quick thinking and ability to handle guest concerns calmly and efficiently.
- Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
- Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
- Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
- Previous Experience (preferred): Experience as a hostess or in a customer service role is desirable.
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