Restaurant General Manager
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Key skills for this role
About the Role
As a Restaurant General Manager at Banyan Tree Dubai, you are responsible for leading the overall operation of the restaurant, ensuring exceptional guest experien.
Key Skills for This Role
Responsibilities
- Oversee the daily operations of the restaurant, ensuring smooth, efficient, and high quality service delivery
- Create a warm, personalised, and memorable dining experience for every guest
- Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations
- Conduct regular floor presence and engage with guests to understand their experience and feedback
- Handle guest feedback, complaints, and service recovery with professionalism
- Lead, motivate, and develop the restaurant team to deliver exceptional service standards
- Manage recruitment, onboarding, training, coaching, and performance development of team members
- Conduct regular briefings and ensure the team is fully aligned on daily operations, promotions, and guest expectations
Requirements
- Experience in restaurant management or similar leadership role in luxury hospitality
- Strong leadership and team management skills
- Ability to maintain exceptional service standards
- Financial acumen and ability to manage budgets
Full Job Posting
Role Overview
- As a Restaurant General Manager at Banyan Tree Dubai, you are responsible for leading the overall operation of the restaurant, ensuring exceptional guest experiences, commercial performance, and operational excellence.
- You are a key ambassador of the Banyan Tree brand, creating memorable dining experiences through outstanding service standards, strong team leadership, and a deep understanding of luxury hospitality.
- You will inspire and develop your team while ensuring the restaurant consistently delivers on guest expectations, brand standards, and business objectives.
Key Responsibilities
- Oversee the daily operations of the restaurant, ensuring smooth, efficient, and high quality service delivery.
- Create a warm, personalised, and memorable dining experience for every guest.
- Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations.
- Conduct regular floor presence and engage with guests to understand their experience and feedback.
- Handle guest feedback, complaints, and service recovery with professionalism and a solutions focused approach.
- Ensure restaurant ambience, presentation, cleanliness, and overall guest journey are consistently maintained.
- Lead, motivate, and develop the restaurant team to deliver exceptional service standards.
- Build a culture of teamwork, accountability, and continuous improvement.
- Manage recruitment, onboarding, training, coaching, and performance development of team members.
- Conduct regular briefings and ensure the team is fully aligned on daily operations, promotions, and guest expectations.
- Identify training needs and support ongoing learning and development initiatives.
- Promote a positive and engaging working environment.
Financial
- Financial P
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