Resource Management Product Specialist, dnata
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Key skills for this role
About the Role
dnata is seeking a Resource Management Product Specialist to shape the future of resource management across global businesses. You will bridge operational teams and technology providers, driving system enhancements, testing, and change management.
Key Skills for This Role
Responsibilities
- Define business scope, secure sign off, manage capacity, refine backlog, and coordinate stream level testing including UAT case approval
- Collaborate on technical requirements and lead feature sign off to ensure alignment with product goals
- Monitor system usage, performance indicators, user feedback, and operational outcomes to identify improvement opportunities
- Support system enhancements through testing, documentation, and vendor coordination
- Lead change management and training initiatives for delivered features
- Provide subject matter expertise and guidance to business teams on Resource Management systems
- Work with global teams to identify opportunities for standardisation, efficiency improvements, automation, and innovation
- Support Program Manager in compiling program level reports, governance materials, and steering board content
Requirements
- Degree or Honours in relevant field including Commerce, Business or IT
- Minimum 5+ years of experience in airport operations or ground handling
- Strong understanding of Airline processes and regulatory requirements
- Knowledge of Airport Safety and Security
- Effective interpersonal skills and passion for service excellence
Full Job Posting
Job Purpose
- dnata is a global air and travel services provider operating across 130+ airports in 34 countries.
- The Resource Management Product Specialist will shape the future of Resource Management across dnata's global businesses.
- This role is based full time in Dubai.
In This Role You Will
- Be accountable for defining business scope, securing sign off, managing capacity, refining backlog, and coordinating stream level testing including UAT case approval.
- Collaborate on technical requirements and lead feature sign off to ensure alignment with product goals.
- Monitor system usage, performance indicators, user feedback, and operational outcomes to identify opportunities for improvement.
- Support system enhancements through testing, documentation, and vendor coordination.
- Lead change management and training initiatives for delivered features.
- Provide subject matter expertise and guidance to business teams.
- Work with global teams to identify opportunities for standardisation, efficiency improvements, automation, and innovation.
- Support Program Manager in compiling program level reports, governance materials, and steering board content.
Qualifications
- Degree or Honours in relevant field including Commerce, Business or IT.
- Minimum 5+ years of experience in airport operations or ground handling, ideally with a major airline or aviation provider.
- Strong understanding of Airline processes and regulatory requirements.
- Demonstrated ability at problem solving with good planning and organising skills.
- Knowledge of Airport Safety and Security.
- Effective interpersonal skills and demonstrate a passion for service excellence, results, change management.
You Will Have An Edge, If You Have
- Exposure to Product Management, Product Ownership, Business Analysis, or vendor management activities.
- Experience in Resource Management, workforce planning, rostering, scheduling, forecasting, resource allocation, or productivity improvement initiatives.
- Experience supporting the implementation, enhancement, or adoption of operational or workforce management systems.
- Experience in designing and improving operational processes, planning methodologies, governance frameworks, Target Operating Models (TOMs), or process blueprints.
- Experience working across multiple locations, business units, or global operations.
- Knowledge of data analytics, automation, AI enabled solutions, or digital transformation initiatives.
- Strong facilitation and change management skills.
Salary & Benefits
- Attractive tax free salary and travel benefits including discounts on flights and hotels stays around the world.
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