Resort Receptionist
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Key skills for this role
About the Role
Sheraton is looking for a Resort Receptionist to handle front desk operations including database entry, mail processing, filing, and guest communication. The role requires professional appearance and strong customer service skills.
Key Skills for This Role
Responsibilities
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
- Transmit information or documents using a computer, mail, or facsimile machine
- Operate standard office equipment other than computers
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
- Handle incoming and outgoing mail, including date stamping and distributing incoming mail
- Create and maintain computer and paper based filing and organization systems for records, reports, documents, etc.
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to lift, carry, push, pull, and place objects up to 10 pounds
Full Job Posting
Position Summary
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Transmit information or documents using a computer, mail, or facsimile machine.
- Operate standard office equipment other than computers.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
- Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
- Create and maintain computer and paper based filing and organization systems for records, reports, documents, etc.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Enter and locate work related information using computers and/or point of sale systems.
Company Policies and Procedures
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
About Sheraton
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937.
- At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
- We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
- In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
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