Resident Experience Coordinator

Maintains quality and resident satisfaction of Parkland Ancaster standards;

Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.

Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.

Oversees the orientation of new Residents to Parkland Ancaster through established standards.

Directs safety & wellness culture of housekeeping team.

Performs other related duties as required

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

A University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education.

1-2 years in a marketing and administrative role within Hospitality or Seniors Living environment;

You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment.

Alzheimer’s Disease and other Dementia Care Course considered an asset.

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com .

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.