Residences Lounge Supervisor

Role Overview

Essential Duties and Responsibilities

• Ensure brand standards and Food and Beverage Essentials are implemented.
• Respond to consumer audit results and implement relevant changes.
• Maintain par stocks of equipment and guest supplies.
• Seat guests, take orders, and serve food and beverages according to established procedures.
• Present menus, answer enquiries, and make food, beverage, and service suggestions.
• Clear and reset counters or tables after each course.
• Use the Micros System and perform cashiering, billing, cash handling, and credit card validation.
• Assist the Residences Butler team with residence setups and resident requests when needed.
• Plan, organize, and execute weekly and monthly resident events and gatherings.
• Train team members on processes, SOPs, and standards.

Standard Responsibilities

• Comply with Rosewood company policies, associate handbook rules, and hotel procedures.
• Act as a brand ambassador and maintain brand integrity, culture, vision, mission, and values.