Reservations Supervisor - (Saudi National Only)

Company Description

Job Description

• We are seeking a highly organized and customer-focused Reservations Supervisor to join our team in Jeddah, Saudi Arabia.
• In this key role, you will oversee the reservations department, ensuring optimal revenue generation and exceptional guest experiences.
• Lead and manage the reservations team, providing guidance, training, and support to achieve departmental goals
• Oversee daily reservations operations, implementing effective strategies to maximize revenue and occupancy
• Monitor and analyze reservation trends, adjusting strategies as needed to optimize performance
• Ensure all reservations are processed accurately and efficiently, adhering to company policies and procedures
• Collaborate with revenue management, sales, and front office teams to align reservation strategies with overall business objectives
• Handle complex reservation inquiries and resolve escalated customer issues
• Generate and analyze reports on reservations performance, providing insights to management
• Stay updated on industry trends and competitor activities to maintain a competitive edge
• Ensure compliance with Saudi Arabian hospitality regulations and standards

Qualifications

• 3-5 years of experience in hotel reservations, with a proven track record in a supervisory role
• Proficiency in reservation management systems and global distribution systems (GDS)
• Strong leadership skills with the ability to motivate and develop team members
• Excellent customer service skills and a customer-centric approach
• Demonstrated experience in revenue management
• Advanced problem-solving and decision-making abilities
• Exceptional communication skills, both verbal and written
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Proficient in time management and prioritizing tasks in a fast-paced environment
• Bachelor's degree in Hospitality Management or related field preferred
• In-depth knowledge of the hospitality industry and current market trends
• Fluency in Arabic and English
• Familiarity with Saudi Arabian hospitality regulations and cultural norms
• Ability to work flexible hours, including weekends and holidays, as required

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.