Reservations Supervisor
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Key skills for this role
About the Role
Radisson Hotel Group seeks a Reservations Supervisor for its Riyadh property. The role ensures seamless guest reservation experiences, supervises the reservations team, and drives financial performance.
Key Skills for This Role
Responsibilities
- Support the smooth running of the reservations department, delivering high level guest experience
- Work proactively to improve guest satisfaction and comfort, responding to enquiries and resolving problems
- Deliver on plans and objectives where reservations initiatives and hotel targets are achieved
- Supervise the reservations team, fostering a culture of growth, development and performance
- Ensure costs and inventory are controlled, and productivity and performance levels are attained
- Build and maintain effective working relationships with all key stakeholders
- Review and scrutinize business performance, providing recommendations to drive financial performance
- Ensure adherence and compliance to all legislation and best practice activities for internal and external audit
Requirements
- Experience in reservations or front office within hospitality
- Customer centric approach and attention to detail
- Ability to supervise and develop a team
- Knowledge of cost and inventory control
- Strong communication and stakeholder management skills
Full Job Posting
Job Description
- We are currently seeking a Reservations Supervisor to join our vibrant team at Radisson Hotel & Residence Riyadh Olaya. We are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences.
Key Responsibilities
- Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- Delivers on plans and objectives where reservations initiatives & hotel targets are achieved.
- Supervises the reservations team fostering a culture of growth, development and performance within the department.
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
- Builds and maintains effective working relationships with all key stakeholders.
- Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow up as required.
Skills and Experience
- As a Reservations Supervisor, you embody a unique blend of precision, efficiency, and a customer centric approach, elevating our Reservations Team.
- Your role is instrumental in ensuring seamless and top notch service, where attention to detail meets a passion for enhancing the guest experience.
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