Reservations Supervisor
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Key skills for this role
About the Role
Radisson Hotel Group is seeking a Reservations Supervisor for Park Inn by Radisson, Dubai Motor City. The role involves supervising the reservations team, ensuring guest satisfaction, and driving financial performance.
Key Skills for This Role
Responsibilities
- Support the smooth running of the reservations department, delivering high level guest service
- Work proactively to improve guest satisfaction and comfort, responding to enquiries and resolving problems
- Deliver on plans and objectives where reservations initiatives and hotel targets are achieved
- Supervise the reservations team, fostering a culture of growth, development and performance
- Ensure costs and inventory are controlled, and productivity and performance levels are attained
- Build and maintain effective working relationships with all key stakeholders
- Review and scrutinize business performance, providing recommendations to drive financial performance
- Ensure adherence and compliance to all legislation and best practices
Requirements
- Proven experience in a reservations position, ideally within a hotel environment
- Ability to adapt to changing service environments
- Good leadership skills with a hands on approach and lead by example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Strong communication and listening skills
- Ability to work collaboratively across functions and cultures
- Skilled with Microsoft Office software, especially in Excel
- Ability to handle multiple challenging priorities and assignments
Full Job Posting
Company Description
- Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.
- The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
Job Description
- We are currently seeking a Reservations Supervisor to join our vibrant team at Park Inn by Radisson, Dubai Motor City.
- We are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
Skills and Experience
- As a Reservations Supervisor, you embody a unique blend of precision, efficiency, and a customer centric approach.
- Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- Delivers on plans and objectives where reservations initiatives & hotel targets are achieved.
- Supervises the reservations team fostering a culture of growth, development and performance within the department.
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
- Builds and maintains effective working relationships with all key stakeholders.
- Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented.
- Strong supervisory and managerial skills with a hands on approach and lead by example work style.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions with proven problem solving capabilities offering support where required.
Qualifications
- Proven experience in a reservations position, ideally within a hotel environment
- Ability to adapt to changing service environments
- Good leadership skills with a hands on approach and lead by example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively across functions and cultures
- Skilled with Microsoft Office software, especially in Excel
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and assignments
Additional Information Why Join Radisson Hotel Group?
- Live the Magic of Hospitality Be part of a team that creates exceptional experiences and memorable moments every day.
- Build a Great Career No matter your background or experience, we invest in your growth, learning, and career development.
- Experience the Team Spirit Join a workplace that’s inclusive, fun, and meaningful.
- Lead with Your Ambition Your ideas, passion and drive matter! We empower you to make a difference.
- Enjoy Global & Local Perks Enjoy exclusive global benefits like special hotel rates for you and your loved ones.
- Enjoy benefits such as up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide.
- Guaranteed minimum of 30% off for your Friends & Family.
- Exclusive Discounts on Breakfast, Food & Beverage, Spa and more.
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