Reservations Assistant
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Key skills for this role
About the Role
A Dubai-based travel company is seeking a Reservations Assistant to handle flight, hotel, tour, and holiday package bookings. The role requires 2-3 years of reservation or travel tourism experience and proficiency in travel booking systems.
Key Skills for This Role
Responsibilities
- Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software
- Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally
- Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately
- Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback
Requirements
- Minimum 2 3 years of experience as a reservation agent or in travel and tourism customer service
- Excellent verbal and written communication skills
- Proficient in travel booking systems and MS Office
- Open to Tagalog speakers
- 32 years old and below
Full Job Posting
The Role
- Position Title: Reservations Assistant
- Employment Type: Full Time
- Salary AED: up to 3,500 inclusive depending on experience and qualifications
- Job Location: Dubai, UAE
About the Client
- A Dubai based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide.
Job Description
- Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software
- Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally.
- Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately.
- Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback
Requirements
- Open to Tagalog speakers, 32 years old and below
- Minimum 2–3 years of experience as a reservation agent or in travel and tourism customer service.
- Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers.
- Proficient in travel booking systems and MS Office.
About the company
- RTC 1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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