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Reservations Agent
Rose Rayhaan by Rotana
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Hotel reservationsReservation systems and computer literacyRate managementCustomer serviceEnglishAdditional languages
Free
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Hotel reservationsReservation systems and computer literacyRate management
Role Overview
Reservations Agent responsible for maintaining effective communication on reservations and delivering smooth, efficient service to guests.
The role is based with Rose Rayhaan by Rotana in Dubai.
Key Skills for This Role
Hotel reservationsReservation systems and computer literacyRate managementCustomer serviceEnglishAdditional languages
Full Job Posting
Role overview
Reservations Agent responsible for maintaining effective communication on reservations and delivering smooth, efficient service to guests.
The role is based with Rose Rayhaan by Rotana in Dubai.
Responsibilities
- Process and confirm guest room reservations made by phone, letter, or fax.
- Input reservations into the computer and record all pertinent information.
- Attend to reservation inquiries, complaints, and requests.
- Keep current with hotel promotions and follow procedures for reservations, rates, confirmations, and facilities.
- Apply product knowledge, rate-structure understanding, and rate management.
- Maintain correspondence files and prepare reports as requested.
- Promote good public relations and maximize business opportunities.
- Maintain accurate room status at all times.
- Answer calls to Rotana standards and process incoming fax and email information.
- Organize guest visa requests according to hotel policy and upsell when possible.
Education and experience
- Diploma or degree within the hospitality field.
- Previous experience in hotel reservations.
- Computer literacy and excellent communication skills.
- Written and oral proficiency in English.
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