Reservations Agent
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Key skills for this role
About the Role
Hilton is seeking a Reservations Agent to handle booking inquiries and convert them into confirmed reservations. You will provide exceptional customer service, use proactive selling techniques, and support sales efforts.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to inquiries from guests and team members
- Convert guest inquiries into confirmed reservations
- Record and process all reservations with accuracy
- Maximize room sales by promoting hotel services and upgrades
- Respond to sales inquiries and help identify potential leads
Requirements
- Passion for hospitality
- Integrity and doing the right thing
- Teamwork orientation
- Sense of ownership and accountability
- Focus on the Now with urgency and discipline
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that ma
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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