Reservations Agent
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Key skills for this role
About the Role
Hilton is seeking a Reservations Agent to provide exceptional customer service, secure bookings, and maximize room sales. The role requires a passion for hospitality, integrity, teamwork, and attention to detail.
Key Skills for This Role
Responsibilities
- Provide exceptional customer service to guests and team members
- Convert guest inquiries into confirmed reservations
- Record and process all reservations with accuracy
- Use proactive selling techniques to maximize room sales
- Respond to sales inquiries and identify potential leads
Requirements
- Passion for hospitality
- Integrity and doing the right thing
- Teamwork orientation
- Sense of ownership and accountability
- Focus on the Now with urgency and discipline
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that ma
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night through our Go Hilton travel program
- Paid parental leave – We offer paid leave for eligible Team Members, including partners and adoptive parents
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones
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