Reservation Supervisor
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Key skills for this role
Role Overview
Manage distribution, revenue, and rates across a portfolio of hotel properties.
Key Skills for This Role
Full Job Posting
Overview
Manage distribution, revenue, and rates across a portfolio of hotel properties.
Responsibilities
- Utilize Opera Cloud PMS, Synxis, and Channel Manager systems for multi-property oversight.
- Optimize room rates across multiple channels including OTAs, GDS, and direct channels to ensure competitive pricing.
- Implement real-time dynamic pricing strategies based on demand, competition, and market trends.
- Administer QTA Rack Rates through the Property Management System.
- Monitor channel performance metrics including booking pace, conversion rates, and commissions.
- Generate revenue forecasts using booking trends and historical data.
- Align pricing strategies and promotional campaigns with sales and marketing teams.
- Provide detailed reports on ADR, RevPAR, occupancy rates, and performance metrics.
- Increase direct bookings while reducing dependency on high-commission OTAs.
- Lead and manage reservation teams with strong supervisory abilities.
Requirements
- Minimum 4 years experience in hotel reservations.
- Supervisory experience in a hotel or reservation setting preferred.
Qualifications
- Revenue Management
- Channel Optimization
- Dynamic Pricing Strategy
- Strategic Forecasting
- Attention to Detail
- Problem-Solving
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