Reservation Assistant / Booking Coordinator

Work Arrangement

• The role is fully remote and based in the United Arab Emirates.
• The position is part-time with flexible working hours.

Role Overview

Key Responsibilities

• Process hotel, flight, tour, activity, transportation, and other travel-related reservation requests.
• Check availability, rates, schedules, booking conditions, and reservation requirements.
• Verify customer information, travel dates, booking details, payment information, and special requests.
• Prepare booking confirmations, vouchers, itineraries, reservation records, and related documentation.
• Coordinate with hotels, airlines, tour operators, travel agencies, and other service providers.
• Handle booking modifications, cancellations, rebookings, extensions, upgrades, and special arrangements.
• Monitor outstanding reservations and follow up with customers or suppliers for missing information.
• Maintain booking databases, reservation trackers, customer records, and operational documentation.
• Resolve booking discrepancies, availability issues, scheduling conflicts, and reservation inquiries.
• Prepare reservation reports, booking summaries, status updates, and administrative documentation.
• Identify improvements to reservation accuracy, processing speed, response times, and booking workflows.

Requirements

• A bachelor's degree or equivalent qualification in Travel and Tourism, Hospitality, Business Administration, or a related field is preferred.
• At least 3 years of relevant professional experience is preferred.
• Strong understanding of reservation processes, booking coordination, travel services, and customer requirements.
• Familiarity with reservation systems, GDS platforms, booking systems, CRM tools, spreadsheets, and digital communication platforms.
• Strong attention to detail, communication, organization, time management, problem solving, and coordination skills.
• Professional, responsive, reliable, proactive, and able to work independently in a remote environment.

What the Employer Offers

• Flexible part-time hours with a fully remote working arrangement.
• Competitive compensation aligned with experience and reservation coordination responsibilities.
• Exposure to international travel services, hospitality providers, booking platforms, and tourism operations.
• Professional development through hands-on involvement in travel operations and reservation process improvement.