Reservation Agent
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Key skills for this role
About the Role
Rosewood Jeddah is hiring a Reservation Agent to handle guest room reservations, promote hotel restaurants, and up-sell hotel products. The role requires excellent customer service, communication skills, and knowledge of hotel promotions.
Key Skills for This Role
Responsibilities
- Handle individual guest reservations in a professional manner and obtain all required guest profile details
- Handle all reservations for rooms, seeking opportunities to up sell
- Handle group reservations in accordance with SOP guidelines
- Book limousine service and ensure availability as required
- Cancel all non guaranteed bookings by 3 pm one day before arrival during high season and inform front office
- Record daily statistics as per departmental policy
- Recheck next day’s arrivals with reservation papers to update guest requirements
- Coordinate with accounting department regarding credit letters and 3rd parties
- Brief Reservation Manager on special bookings received during shift
- Be fully aware of all hotel promotions and sell to the best of trained ability
- Develop positive relationships with all regular guests
- Ensure all reservations are completed and booked as per departmental policies
Requirements
- Follow personal hygiene and grooming standards
- Act promptly and professionally on guest needs
- Display good teamwork towards colleagues
- Maintain Maximum Operating Standards and Rosewood Standards
- Ability to sell guest rooms at highest possible occupancy and rate
- Promote all hotel restaurants to assist in revenue goals
- Up sell to every guest at every sales opportunity
- Maintain personal product knowledge to highest level
- Cooperate with all departments for room reservations
- Assist revenue team in achieving set revenue and customer service goals
Full Job Posting
Responsibilities
- Follows the personal hygiene, freshness, well groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.
- Acts promptly and professionally on guest needs.
- Displays good teamwork towards his colleagues.
- Maintains the Maximum Operating Standards and the Rosewood Standards.
- To sell our guest rooms the highest possible occupancy at the maximum achievable rate.
- To promote all hotel restaurants to assist in achievement of the revenue goals set by the hotel management.
- To up sell to every guest at every sales opportunity the products of Rosewood hotel.
- Ensure that personal product knowledge is maintained to the highest level so that the guest receives a professional, competent, and consistent service.
- Cooperates with all departments in the hotel for room reservations.
- To assist the revenue team in achieving their set revenue and customer service goals as set by the revenue manager.
- Abides to the daily tasks list and ensures the timely implementation of each action.
- Handles the individual guest reservation in a professional manner and obtains all required guest profile details.
Additional Responsibilities
- Handles all reservations for rooms, in a professional manner and at all times seeks opportunities to up sell to those guests.
- Assist the revenue secretary in confirming ALL reservations if required.
- Handles group reservations in accordance SOP guidelines.
- Books the limousine service and ensure the availability as required.
- Cancels all nonguaranteed bookings by 3 pm one day before arrival during high season and informs the front office.
- Records the daily statistics as per departmental policy.
- Rechecks the next day’s arrivals with the reservation papers in order to update all guest requirements.
- Coordinates with the accounting department regarding credit letters and 3rd parties and strictly adheres to the hotel policies.
- Briefs the Reservation Manager or his deputy on special bookings received during his shift.
- Be fully aware of all the hotel promotions and sell to the best of your trained ability.
- Develops positive relationships with all regular guests.
- Ensures that all reservations are completed and booked as per the departmental policies.
About Us
- Rosewood Jeddah is situated in the heart of Jeddah’s Corniche in the fashionable northern corner of the city.
- The hotel is a distinctive modern building along the shores of the Red Sea with memorable views.
- Rosewood Jeddah combines modern design and technology with the heritage, culture and traditions of the kingdom.
- The hotel offers 127 rooms and suites, many with stunning views of the Red Sea.
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