Reservation Agent
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Key skills for this role
About the Role
Rosewood Hotel Group seeks a Reservation Agent to handle guest room reservations, up-sell hotel products, and assist the revenue team. The role requires professionalism, teamwork, and adherence to hotel standards.
Key Skills for This Role
Responsibilities
- Handle individual guest reservations professionally and obtain required guest profile details
- Handle all room reservations and seek opportunities to up sell
- Handle group reservations in accordance with SOP guidelines
- Book limousine service and ensure availability
- Cancel non guaranteed bookings by 3 pm one day before arrival during high season
- Record daily statistics as per departmental policy
- Recheck next day’s arrivals with reservation papers to update guest requirements
- Coordinate with accounting department regarding credit letters and third parties
- Brief Reservation Manager on special bookings received during shift
- Be fully aware of all hotel promotions and sell accordingly
- Develop positive relationships with regular guests
- Ensure all reservations are completed and booked per departmental policies
Requirements
- Follow personal hygiene and grooming standards
- Act promptly and professionally on guest needs
- Display good teamwork
- Maintain Maximum Operating Standards and Rosewood Standards
- Ability to up sell hotel products
- Maintain high product knowledge
- Cooperate with all hotel departments
- Abide by daily tasks list
Full Job Posting
Responsibilities
- Follows personal hygiene, freshness, well groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.
- Acts promptly and professionally on guest needs.
- Displays good teamwork towards his colleagues.
- Maintains the Maximum Operating Standards and the Rosewood Standards.
- To sell our guest rooms the highest possible occupancy at the maximum achievable rate.
- To promote all hotel restaurants to assist in achievement of the revenue goals set by the hotel management.
- To up sell to every guest at every sales opportunity the products of Rosewood hotel.
- Ensure that personal product knowledge is maintained to the highest level so that the guest receives a professional, competent, and consistent service.
- Cooperates with all departments in the hotel for room reservations.
- To assist the revenue team in achieving their set revenue and customer service goals as set by the revenue manager.
- Abides to the daily tasks list and ensures the timely implementation of each action; this list will be set and agreed upon with the Reservation Manager or his assistant in his absence.
- Handles the individual guest reservation in a professional manner and obtains all required guest profile details. As per the SOP (Standard Operating Procedure).
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