Reservation Agent
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Key skills for this role
About the Role
Avani Hotels and Resorts is seeking a Reservation Agent for its Dubai hotel. The role involves processing reservations, upselling, and ensuring guest satisfaction. Candidates should have strong administrative and communication skills.
Key Skills for This Role
Responsibilities
- Maintain effective office administrative procedures
- Adhere to all Standard Operating Procedures
- Drive upselling and achieve set revenue targets by month
- Be fully aware of Selling Strategy, rates, packages, groups, and booking status
- Process and respond within 24 hours to all reservation requests and inquiries
- Handle daily trace/follow up reports according to departmental requirements
- Check expected arrivals 1, 3, and 7 days prior and reconfirm bookings
- Safeguard and detect double bookings, non guaranteed bookings, filing errors
- Understand and apply hotel policies for no shows, cancellations, credit, and pre payment
- Stay updated on hotel product, room types, rates, and facilities
- Maximize quality levels of product and service and guest satisfaction
- Monitor daily arrivals and ensure guest requests are carried out
Requirements
- Maintain effective office administrative procedures
- Adhere to all Standard Operating Procedures
- Drive upselling and achieve revenue targets
- Process reservation requests within 24 hours
- Handle daily trace/follow up reports
- Check expected arrivals and reconfirm bookings
- Understand hotel policies for no shows, cancellations, credit, and pre payment
- Stay updated on hotel product, room types, rates, and facilities
- Maximize quality levels of product and service and guest satisfaction
- Monitor daily arrivals and ensure guest requests are carried out
Full Job Posting
About Avani
- Avani Hotels and Resorts is a brand focused on vibrant social spaces, stylish rooms, and locally inspired food.
- The brand has a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia.
As a Reservations Agent, You Are Expected To
- Maintain effective office administrative procedures
- Adhere to all Standard Operating Procedures
- Take personal responsibility for driving upselling and achieving set revenue targets by month
- Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel
- Process and respond within 24 hours to all reservation requests and inquiries according to company standards
- Handle daily trace/follow up reports according to departmental requirements
- Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings
- Safeguard and detect double bookings, non guaranteed bookings, filing errors, and other inaccuracies
- Understand and apply hotel policies for no shows, cancellations, credit, and pre payment policies
- Be up to date with current information on hotel product, including room types, rates, features, facilities, F&B outlets, spa, etc.
- Take personal responsibility for maximizing quality levels of product and service and guest satisfaction
- Monitor daily arrivals by ensuring all guest requests are carried out and reservations are honored
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