Reservation Agent
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Key skills for this role
About the Role
Minor Hotels is seeking a Reservation Agent for Anantara Downtown Dubai to support the Reservations Supervisor in driving reservations performance. The role involves ensuring SOP adherence, managing inventory, and maximizing revenue opportunities.
Key Skills for This Role
Responsibilities
- Support the Reservations Supervisor in driving reservations team performance
- Ensure all SOPs are adhered to
- Monitor daily arrivals and communicate guest requests
- Manage inventory including allotments, group blocks, and rate codes
- Assist in driving up selling and optimizing distribution channels
Requirements
- Familiarity with hotel operations technology (Opera Cloud & RMS) and all distribution channels
- Understanding of regional & local market dynamics, competitors, and events
Full Job Posting
Job Location and Company Overview
- Anantara Downtown Dubai
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- Founded in 2001 in Thailand, expanded across the world.
Key Responsibilities
- Support the Reservations Supervisor in driving reservations team performance.
- Ensure all SOPs are adhered to.
- Assist in maintaining and improving reservations operations.
- Monitor daily arrivals for all guest requests.
- Work on inventory management including allotments, groups blocks, and rate codes.
- Assist in driving up selling and optimizing distribution channels.
Qualifications
- Familiar with hotel operations technology (Opera Cloud & RMS) and all distribution channels.
- Understand dynamics of regional & local market, competitors, and events.
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