Requirement - General Manager
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Key skills for this role
About the Role
A well-established sports, hospitality, fitness & wellness group in the GCC is seeking a General Manager to lead a premium sports centre. The GM will oversee all departments, drive operational excellence, manage financial performance, and ensure exceptional member experience.
Key Skills for This Role
Responsibilities
- Manage the day to day running of the facility, including fitness, spa & wellness, F&B, front office, and facilities/maintenance teams
- Ensure all departments operate to brand SOPs, service standards, and safety/hygiene regulations
- Monitor facility upkeep, equipment maintenance, and cleanliness to premium standards
- Manage rosters, shift planning, and staffing levels to match demand
- Drive a culture of service excellence to maximize member satisfaction and retention
- Handle escalated member/guest complaints and ensure timely resolution
- Conduct regular floor walks and audits to ensure consistent service delivery
- Own facility level revenue, membership sales, and cost targets
- Track daily/weekly/monthly KPIs and report to the CEO
- Identify local opportunities to grow revenue
- Manage facility budget and control operational costs
- Lead, coach, and develop department supervisors and frontline staff
Requirements
- Bachelor’s degree in hospitality management, Business Administration, Sports Management, or related field
- 8+ years of experience in hospitality, fitness, wellness, or sports club management
- 3+ years in a General Manager or senior department head role within a multi department facility
- Proven track record of meeting revenue, membership, and service quality targets
- GCC/regional market experience preferred
- Fluency in English required; Arabic is an advantage
- Strong on the floor operational leadership
- Customer centric, service driven mindset
- Commercial awareness and budget management skills
- Team building, coaching, and performance management
- Problem solving and decision making under pressure
- Passion for fitness, wellness, and hospitality
Full Job Posting
Job Description
- General Manager (GM) for a well established and growing Sports, Hospitality, Fitness & Wellness group operating premium sports centers and wellness facilities in the GCC region.
- Company identity is withheld at this stage; full details will be shared with shortlisted candidates.
- GCC Region (relocation support available).
- Reports to Company CEO.
Key Responsibilities
- Manage the day to day running of the facility, including fitness, spa & wellness, F&B, front office, and facilities/maintenance teams.
- Ensure all departments operate to brand SOPs, service standards, and safety/hygiene regulations.
- Monitor facility upkeep, equipment maintenance, and cleanliness to premium standards.
- Manage rosters, shift planning, and staffing levels to match demand.
- Drive a culture of service excellence to maximize member satisfaction and retention.
- Handle escalated member/guest complaints and ensure timely resolution.
- Conduct regular floor walks and audits to ensure consistent service delivery.
- Own facility level revenue, membership sales, and cost targets.
- Track daily/weekly/monthly KPIs (occupancy, membership growth, retention, F&B revenue) and report to the CEO.
- Identify local opportunities to grow revenue (classes, events, corporate packages, retail).
- Manage facility budget and control operational costs.
- Lead, coach, and develop department supervisors and frontline staff.
Qualifications
- Bachelor’s degree in hospitality management, Business Administration, Sports Management, or related field.
- 8+ years of experience in hospitality, fitness, wellness, or sports club management.
- 3+ years in a General Manager or senior department head role within a multi department facility.
- Proven track record of meeting revenue, membership, and service quality targets.
- GCC/regional market experience preferred.
- Fluency in English required; Arabic is an advantage.
- Strong on the floor operational leadership.
- Customer centric, service driven mindset.
- Commercial awareness and budget management skills.
- Team building, coaching, and performance management.
- Problem solving and decision making under pressure.
- Passion for fitness, wellness, and hospitality.
How to Apply
- This is a confidential search. Interested candidates are invited to apply directly via LinkedIn; all applications will be handled with strict confidentiality and company details shared only with shortlisted candidates.
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