Renovation Field Support Engineer

Location

Role Overview

Technical Support

• Perform site assessments to evaluate existing system conditions before renovation.
• Provide troubleshooting support to field teams and contractors during renovation work.
• Recommend engineering solutions or upgrades based on site findings.

Quality & Safety Compliance

• Enforce safety standards and verify that field work complies with applicable regulations.
• Conduct quality inspections and ensure proper documentation for renovation activities.
• Identify risks and propose corrective actions.

Communication & Reporting

• Prepare detailed technical reports, site visit summaries, and progress updates.
• Communicate challenges, solutions, and timeline adjustments to stakeholders.

Minimum Qualifications

• Minimum 5 years of experience in vertical transportation specific to renovation/modernization project processes.
• Strong diagnostic and problem‑solving skills.
• Ability to interpret engineering drawings, and schematics.
• Strong communication and coordination abilities alongside Customer‑focused mindset.
• Ability to work under pressure in field environments.
• Strong organizational and reporting skills.
• Experience with field service management systems.
• Basic project management tools (MS Project, Excel, etc.).
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.
• We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!
• We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
• We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model.
• You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people.
• As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.
• We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
• If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us #Buildwhatsnext!
• *Otis is An Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
• To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.*

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