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ME Training Lead

Otis Elevator Co.
Dubai, UAE
Full Time
Manager
Field
2 weeks ago
Technical training designTraining deliveryInstructional designLeadershipCoachingCommunication
Free

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Technical training designTraining deliveryInstructional design
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Position Summary

  • The Middle East Training Leader is responsible for designing, developing, and implementing the technical training strategy across the Middle East region.
  • The role ensures successful deployment of training plans through direct delivery and collaboration with Field Engineers, Supervisors, and Branch teams.
  • The ultimate objective is to elevate technical capabilities, knowledge, and performance of all field employees.

Key Responsibilities

  • Training Strategy & Program Development: Define regional technical training strategy aligned with business needs.
  • Design comprehensive technical training programs, learning paths, and skill development frameworks.
  • Develop training materials, documentation, practical modules, and evaluation methods.
  • Training Delivery & Deployment: Lead deployment of annual Training Plan across Middle East branches.
  • Conduct direct technical training sessions for field personnel.
  • Support Field Engineers and Supervisors in their training roles.
  • Ensure proper execution of training activities by monitoring attendance, quality, and learning retention.
  • Performance Improvement & Technical Competency: Evaluate training effectiveness through on the job performance and competency audits.
  • Identify gaps in technical knowledge and develop targeted training interventions.
  • Continuously upgrade training content to reflect new technologies and best practices.
  • Collaboration & Stakeholder Management: Work with Country Field Service Leads and Field Enablement teams.
  • Coordinate with Branch Managers and local supervisors to schedule training.

Qualifications

  • Bachelor’s Degree in Engineering (Electrical, Mechanical, Industrial, or related technical field). Mandatory.
  • Fluent English (spoken and written). Mandatory.
  • Minimum 5–8 years of experience in technical training, field engineering, maintenance operations, or similar roles.
  • Experience in the elevator/escalator industry or related vertical transportation sectors is strongly preferred.
  • Proven ability to design and deliver technical training programs.
  • Strong communication, instructional, and presentation skills.
  • Ability to travel extensively across the Middle East region.

Competencies

  • Technical Expertise in Field Operations
  • Instructional Design & Training Delivery
  • Leadership & Coaching
  • Communication & Team Collaboration
  • Analytical Thinking & Problem Solving
  • Process and Performance Improvement
  • Safety & Quality Orientation
  • Adaptability and Cultural Awareness

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