Service Engineer
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Key skills for this role
About the Role
Otis Elevator Co. seeks a Service Engineer to manage field operations in Riyadh, including callbacks, maintenance, repair, and modernization. The role requires a Bachelor's degree in business/engineering and 5+ years of experience in vertical transportation field operations.
Key Skills for This Role
Responsibilities
- Manage service field operations within assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization.
- Act as second level of technical support and conduct safety audits to ensure compliance with Otis procedures.
- Manage day to day operations of team employees to ensure zero accidents, low call back rate, and reduction in labor/spare parts consumption.
- Evaluate performance metrics and devise corrective actions to improve team performance.
- Provide coaching and training to team members to develop their skills.
Requirements
- Bachelor's degree in business/engineering or equivalent
- Minimum of 5 years of relevant experience in field operations in vertical transportation
Full Job Posting
Role Overview
- The role holder is responsible for managing the service field operations within the assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization.
- The role holder acts as the second level of technical support and conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures.
Key Responsibilities
- Provides management information and insights on all dimensions of work area performance.
- Follows all relevant departmental policies, processes, standard operating procedures and instructions.
- Manages the day to day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.
- Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
- Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc.
- Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions.
- Maintains close relationship with the employees as well as customers to maximize the customer satisfaction.
- Acts as the second level support on technical issues.
- Tracks the team’s utilization against plan to ensure productivity in operations.
- Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach.
- Conducts formal and informal trainings on technical tasks for team members.
- Notifies Finance Department of the work stages at the client site to enable the company to collect its dues.
Minimum Qualifications
- Bachelor’s degree in business/engineering or equivalent
- Minimum of 5 year of relevant experience in field operations in vertical transportation
- Saudi nationals preferred
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