Renewals Specialist | Spécialiste des renouvellements

Role Overview

What You Will Own

• Own renewal and cancellation conversations from initial request through final resolution.
• Investigate the real reasons behind cancellation requests.
• Reposition the value proposition around changing customer priorities and operational challenges.
• Negotiate renewal solutions by adapting contract structures and service offerings.
• Partner with Customer Success, Support, Sales, and Product to resolve concerns.
• Identify at-risk customers using health indicators and business changes.
• Track retention trends, cancellation reasons, and negotiation outcomes.
• Manage multiple renewal conversations while delivering an outstanding customer experience.

Must-Haves

• At least one year of full-time B2B customer-facing experience, excluding internships.
• Experience in Customer Success, Account Management, Customer Support, Business Development, Renewals, or another customer-facing role.
• Experience working in a B2B environment.
• Strong active listening, communication, and negotiation skills.
• Empathy, curiosity, and a solution-oriented mindset.
• Strong organization and ability to manage multiple conversations simultaneously.
• Comfort working toward KPIs and business outcomes.
• Fluency in both English and French.

Nice-to-Haves

• Two or more years of B2B customer-facing experience.
• Experience with renewals, customer retention, or Customer Success workflows.
• Experience using customer health scores or retention metrics.
• Experience in a startup or fast-paced environment.

Work Setup

• The role is permanent and full-time at 40 hours per week.
• The position is based at the Montreal headquarters four days per week from Monday through Thursday.
• Fridays can be worked remotely.

Compensation

• The posting states OTE compensation of $80,000 CAD without specifying a payment cadence.

Benefits

• Comprehensive health benefits begin on the first day.
• The company offers flexible paid time off, lunch three days per week, snacks and drinks, and regular company events.

About Alvéole

Hiring Process

• The process includes a talent acquisition introduction, a hiring manager interview with a live work sample, a final leadership conversation, and an offer.