Renewals Specialist

The Renewal Specialist is responsible for managing a portfolio of customers, ensuring successful renewals, proactive issue resolution, and ongoing value realization. The role goes beyond renewals to act as a trusted customer success partner, with direct ownership of churn prevention and ARR retention.

Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.

Proactively manage customer relationships and act as the primary point of contact.

Conduct a minimum of 4 structured health-check calls per customer per year.

Identify risks, dissatisfaction signals, and expansion opportunities early.

Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).

Track and follow up on open issues until full resolution.

Maintain accurate customer data, renewal status, and risk indicators in CRM systems.

Take accountability for churn reduction and ARR retention within the assigned portfolio.

1–3 years of experience in Customer Success, Account Management, Renewals, or Support.

Experience working with SaaS or subscription-based products is a strong plus.

Strong communication skills (Arabic required; English is a plus).

Customer-centric mindset with problem-solving skills.

Comfortable working with targets related to retention, churn, and ARR.

Experience using CRM tools (e.g., Salesforce or similar).

Familiarity with ticketing/support tools (e.g., Zendesk or similar).

Experience supporting customers in the Saudi or GCC market.