Renewals Executive
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Key skills for this role
About the Role
Mindware is seeking a Renewals Executive to manage contract renewals with existing partners, build strong customer relationships, and drive timely closures. The role requires 3-4 years of relevant experience, strong communication and negotiation skills, and proficiency in Microsoft Excel.
Key Skills for This Role
Responsibilities
- Build and maintain strong customer relationships and retain existing client contracts
- Support the direct manager in managing contract renewals and coordinate with Sales and Account management teams
- Initiate renewal conversations with customers and proactively follow up prior to contract expiration dates
- Identify customer needs and opportunities for improvement during the renewal process
- Review terms and conditions and streamline contract issues
- Prepare and submit periodic reports, analysis, and key metrics
- Maintain an accurate rolling 120 day renewal forecast
- Update and maintain the customer database
Requirements
- Bachelor's degree in Business Administration or related field
- Minimum 3 4 years of relevant experience in a similar role
- Strong communication and negotiation skills
- Hands on experience in preparing quotations, reports, and sales forecasts
- Proficient in Microsoft Excel
Full Job Posting
Job Scope
- The Renewals Executive is accountable for establishing sound relationships with existing partners ensuring timely follow ups and handling the renewal process prior to expiration.
Main Duties And Responsibilities
- Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts
- Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly
- Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates
- Identify customers’ needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly
- Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager
- Review terms and conditions, make any necessary changes/modifications requested by the customer and streamline contract issues and the overall customer renewal experience
- Prepare and submit periodic reports, analysis and key metrics
- Maintain an accurate rolling of 120 days renewal forecast
- Update and maintain the customer database at all times
- Establish and maintain effective working relationships with internal departments.
Position Requirements
- Bachelor’s degree in Business Administration or any other related field.
- Minimum 3–4 years of relevant experience in a similar role.
- Strong communication and negotiation skills.
- Hands on experience in preparing quotations, reports, and sales forecasts.
- Proficient in Microsoft Excel.
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