Renewal Executive
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Key skills for this role
About the Role
The Renewal Executive is responsible for managing the renewal and termination process of tenant contracts, ensuring high tenant satisfaction, maintaining strong tenant relations.
Key Skills for This Role
Responsibilities
- Send renewal notices to tenants in a timely manner
- Conduct consistent follow ups through phone calls, WhatsApp, emails, and formal letters
- Handle contract renewal negotiations professionally and effectively
- Prepare and print contracts through Yardi and offline systems
- Conduct negotiations related to contract termination where applicable
- Process contract terminations in line with company policies
- Coordinate issuance of NOCs and manage full move out procedures
- Maintain positive and professional relationships with tenants
- Address tenant concerns, solve issues promptly, and follow up with maintenance teams until resolution
- Support retention efforts by ensuring tenant satisfaction and providing timely solutions
- Perform accurate data entry in Yardi for renewals, terminations, and Rent Café processes
- Ensure all workflows are updated and aligned with operational standards
Requirements
- Experience in managing tenant contract renewals and terminations
- Strong negotiation and communication skills
- Proficiency in Yardi or similar property management software
- Ability to coordinate with internal departments and maintain tenant relationships
Full Job Posting
Role Overview
- The Renewal Executive is responsible for managing the renewal and termination process of tenant contracts, ensuring high tenant satisfaction, maintaining strong tenant relationships, and supporting overall tenant retention.
- The role involves continuous follow up, negotiation, coordination with internal departments, and accurate system updates.
Renewal Management
- Send renewal notices to tenants in a timely manner.
- Conduct consistent follow ups through phone calls, WhatsApp, emails, and formal letters.
- Handle contract renewal negotiations professionally and effectively.
- Prepare and print contracts through Yardi and offline systems.
Terminations
- Conduct negotiations related to contract termination where applicable.
- Process contract terminations in line with company policies.
- Coordinate issuance of NOCs and manage full move out procedures.
Tenant Relations
- Maintain positive and professional relationships with tenants.
- Address tenant concerns, solve issues promptly, and follow up with maintenance teams until resolution.
- Support retention efforts by ensuring tenant satisfaction and providing timely solutions.
System & Reporting
- Perform accurate data entry in Yardi for renewals, terminations, and Rent Café processes.
- Ensure all workflows are updated and aligned with operational standards.
- Prepare and submit regular reports related to renewals, terminations, and tenant relations.
- Highlight critical cases, pending renewals, and process gaps.
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